Privacy Policy

Information We Collect

• Contact and identity details, including your name, email address, phone number, company, and account details.
• Order, billing, delivery, quotation, and transaction information needed to provide products and services.
• Payment-related information needed to process an order. Full card or account credentials are handled securely by our payment service providers and are not stored by Weld.lk.
• Technical and usage information, such as IP address, browser, device, pages visited, and cookie data.
• Messages, support requests, reviews, or other information that you provide to us.

How We Use Information

• Process payments, fulfil orders, arrange delivery, and provide quotations and after-sales support.
• Operate customer accounts and communicate about purchases, service requests, and important website updates.
• Improve our website, products, services, customer experience, security, and fraud prevention.
• Maintain business, tax, transaction, and legal records and comply with applicable obligations.
• Send promotions where you have consented or where otherwise permitted, with an option to unsubscribe.

Sharing of Information

We do not sell or rent personal information. We may share only what is necessary with trusted providers that help us process payments, deliver orders, host or secure the website, send communications, or provide professional services. We may also disclose information where required by law, a valid legal process, to protect rights and safety, or as part of a business restructuring. Service providers are expected to protect the information and use it only for the agreed purpose.

Cookies and Similar Technologies

We may use cookies and similar technologies to keep the website functioning, remember preferences and cart contents, understand traffic, and improve performance. You can control cookies through your browser, but disabling essential cookies may prevent parts of the site from working correctly.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect personal information. No online transmission or storage system can be guaranteed completely secure. We retain information only for as long as needed for the purposes described in this policy, including order support, warranty, accounting, dispute resolution, security, and legal obligations.

Your Choices and Requests

Subject to applicable law, you may ask to access, correct, or delete personal information we hold about you, object to certain uses, or withdraw consent. Some information may need to be retained for legal, security, or transaction-record purposes. We may verify your identity before completing a request.

Third-Party Links

Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for their content or handling of personal information.

Policy Updates

We may update this Privacy Policy when our practices or legal requirements change. The revised policy will be posted on this page with a new last-updated date.

Contact Us

For privacy questions or requests, contact K & K International Lanka (Pvt) Ltd at info@weld.lk, call 0774 436 752, or write to No. 9, 5th Lane, Borupana Road, Rathmalana, Sri Lanka.